Services

Make your products and services more accessible to your customers with hearing disabilities

Providing accessibility features or accommodations does not automatically mean customers have an accessible experience.

Deafness is a spectrum. People with hearing disabilities have different levels of hearing, communication preferences, experiences, and access needs — and no single accessibility solution works for everyone.

I advise businesses and companies on identifying and addressing gaps in deaf awareness, communication access, captioning best practices, and the real-world experiences of their customers.

Through consulting, customized training, interactive workshops, and speaking, I provide practical strategies for integrating accessibility more effectively across products, services, communications, media, and events.

My services:

I offer customized services, including:

• Deafness awareness training – Interactive workshops and customized training to broaden understanding of the spectrum of deafness, communication preferences, and access needs and improve communication experiences for deaf and hard-of-hearing customers.
• Captioning & transcription best practices – Consulting and training on quality captions and transcripts for videos, podcasts, webinars, and other media. Accuracy is important, but it is not enough — readability, timing, placement, formatting, and presentation also affect communication access and the audience experience.
• Speaking engagements – Keynotes and presentations combining professional expertise with firsthand experience as a profoundly deaf person to explore accessibility, customer experience, deaf awareness, communication access, captioning, and business outcomes.
• Event accessibility consulting – Consulting for virtual, hybrid, and in-person events to integrate accessibility throughout the event lifecycle and create better experiences for attendees with different disabilities.

Read my testimonials about our past consulting services and speaking engagements.

Who I work with:

• Businesses and companies:

  I work primarily with Customer Experience leadership, with participation from cross-functional teams including Marketing, IT & Digital, Telecommunications, and others.

  Consulting, customized training, and interactive workshops can address gaps between accessibility compliance and the real-world experiences of customers, with particular expertise in deaf awareness, communication access, and captioning best practices.

• Media Producers (podcasts, videos, webinars):

  Videos, podcasts, webinars, and other media may include captions or transcripts without providing an effective or comfortable experience for people who rely on them.

  I provide customized training on captioning and transcription best practices and quality reviews of existing captions. Accuracy is not enough — readability, timing, placement, formatting, and presentation also matter.

• Event organizers:

  I advise event organizers on integrating accessibility proactively rather than addressing barriers after attendees encounter them.

  Consulting and customized training can address accessibility throughout the event lifecycle — from event websites and communications to virtual and in-person experiences, communication access, accessibility logistics, and post-event media — for attendees with different disabilities.

Consulting options

Consulting sessions are available via Zoom with a one-hour minimum or in person with a two-hour minimum. Longer and ongoing engagements can be customized around your business needs.

Looking for digital accessibility training?

Digital accessibility is another area of my professional expertise. I offer a customized Digital Accessibility Workshop for businesses and cross-functional teams covering accessibility across websites, apps, email, social media, and other digital experiences.

Let’s think outside the ears!

Accessibility should be proactive, not reactive. Understanding your customers and identifying accessibility gaps early can create better experiences while reducing the need for costly fixes later.

If your business wants to work with me, contact me to discuss your needs and the right service for your team.