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While it’s great that more people are interested in captions and transcripts, they often ask me if auto captions or ASR (automated speech recognition) are a great accessibility solution. I would say no it’s not the best practice, especially for professional content. But it also depends.
I attended an event about speech technologies a month ago to which I was invited by an organizer who assumed that I wouldn’t need a live CART human captioner to follow panelists and a sign language interpreter for a networking part (that I asked her for) – despite her knowing me for many years as an experienced accessibility consultant, a book author, a public speaker, and seeing me use human communication access service providers at events.