I went to present at a conference in Massachusetts last month and took train there via Amtrak. While I like traveling, I often experience communication and information access issues on trains like I do during air travels. Many deaf and hard of hearing travelers share same frustrations.
Posts tagged as “phone”
Even though I am not a fan of phone relay services and prefer emailing or texting or instant messaging to communicate to people directly, I appreciate the ability to make phone calls via any type of those services that I wrote about in my last post. However, I got an email message from Sorenson that made me and many others get upset because that organization decided to discontinue their text relay services (SIP Relay) while keeping Video Relay Services (VRS).
Many website owners do not realize that many deaf and hard of hearing people get frustrated with online forms. Why would someone who can see the form and is able to fill out the fields still get frustrated with it? Especially visitors who make online orders or try to contact an organization or an individual for more information, and not necessarily those with hearing problems?