Sound is not enough: Advising your business on reaching 466 million deaf customers worldwide
Accessibility for deaf people is often framed as a technical problem: captions, devices, apps, systems. But for deaf and hard-of-hearing people, the real barrier is rarely technology.
It’s willingness to:
During my recent trip to Japan, this difference became impossible to ignore.
Many companies and organizations still list TTY numbers or recommend relay services as the primary way for deaf or hard-of-hearing customers to communicate. These tools were groundbreaking decades ago – but that time has passed.
I want to share my recent experience getting an endoscopy — and why having an in-person ASL interpreter made all the difference.
Fortunately, I don’t go to doctors often, usually just for annual checkups. I typically communicate in writing, and most doctors are patient with that. But when it comes to certain medical procedures, having an ASL interpreter is essential for me.
Revolutionize Your Content!
Discover the secrets to a wider audience:
– Debunked myths about deafness.
– Author’s personal and professional experiences.
– Examples of quality captioning and communication access.